Zoho CRM Contact Management
Foster strong customer relationships
Turn your customers into brand ambassadors. With multichannel communication capabilities, Zoho CRM lets you exceed your customers expectations every time they contact you.
Communicate Across Channels
A customer or prospect can reach out to you in a number of ways. Respond to @mentions on Twitter, engage website visitors through live chat, call prospects, send emails, and manage all customer communication from CRM.
Complete Customer Satisfaction
Zoho CRM works seamlessly with help desk software, like Zendesk, Salesforce Desk, and Zoho Desk. With two-way help desk CRM integration, all your customer tickets are synced with relevant sales data and made accessible to your customer-facing teams, allowing them to provide a consistent customer experience.
Get Social with Prospects and Comments
Receive and segment notifications for posts and pings from your leads, prospects, and customers—and engage in conversations across Twitter and Facebook from within CRM.
Analytics helps you constantly refine email communication with customers. Discover the best day of the week to send out emails and campaigns by analyzing open rates, and learn which templates get the most responses. Set up your preferred email in Zoho CRM, and use both together.
Zoho CRM offers your business the flexibility of choosing from over 50 native telephony integrations. Make every customer call useful and interactive, with a 360 degree view of the customer information inside your CRM system. You can even create call reports that help you understand the performance of every sales or customer support rep.
Know when to get in Touch
Whether you’re contacting the customer to resolve a support query, or making a sales pitch for a new cross-selling opportunity, it’s important that your call gets picked up. Based on your previous interactions with customers, Zia—Zoho’s AI assistant—will suggest the best times to get a hold of them.
Log Meetings with Customers
Use the check-in feature on the mobile app to record meetings with customers. You can also notify colleagues that you’ve met with a particular prospect or customer so they can take the next steps.