Zoho One for Support Teams

Zoho One gives your support team a comprehensive set of tools to field support requests across channels, resolve problems quickly, and improve customer satisfaction

 

Support Customers Across Channels

Every customer has a preferred way to seek assistance. Zoho One gives you the tools to support customers across channels while managing every request from one place.

Phone

Bridge your help desk with your phone system.

Email

Create email support aliases for a professional look.

 

Live Chat

Chat with customers and website visitors online.

Social Media

Turn social media posts into support tickets.

Email for Zoho Support

Zoho One for Support Teams allows you to send emails to clients and your team.

 

Create Support Tickets from Social Media Posts

Engage with your clients and fans. Turn social media posts into support tickets.

 

Chat Live With Clients

Monitor your chat feed, and chat with customers and website visitors online.

Save Resources with Customer Self-Service

Reduce the toll on your support team. Empower customers with self-service support resources.

 

Support Process Automation

Define and automate your support process with Blueprint.

 

Define and Improve Your Support Process

Good support teams are quick, helpful, friendly, and consistent. Zoho One gives you tools to create efficient and repeatable support processes for your team to follow.

Business Intelligence

Track ticket resolutions times, customer satisfaction, and other KPIs.

 

Support Process Automation

Define and automate your support process with Blueprint.

 

Improve Customer Happiness

Quick response and resolutions times are key to a good customer support experience. Zoho One gives support reps tools to respond quicker and keep customers happy.

Artificial Intelligence

Speed up response and resolution times with AI.

CRM

Use sales and purchase data for superior support experiences.

Team Communication

Take your team wherever you go! Chat with teammates, one-on-one, in dedicated channels across all devices.

 

What Support Software is Included in Zoho One?

Desk

Assist

See What Else Zoho One Can Do