Zoho Desk
Customer Service Software
Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.
Features of Zoho Desk
- Use Zia AI to Deploy Digital Employees to every support need.
- Utilize Self Service so customers can look up answers to reduce Agent workload.
- Give your Customer Service Team the tools to be more productive.
Bring AI where it helps and humans where it matters
Zia weaves AI into your work, naturally. Autonomous AI agents handle routine issues end to end, handing off seamlessly when human judgment matters most. Even then, Zia stays in the background—surfacing insights and drafting clear responses.
Customer Self Service
Customers love to self-serve, but only when it’s convenient and fast. ASAP puts the power in your customers’ hands by giving them the flexibility to choose how, when, and where they want to help themselves.
Service that works anytime, anywhere
Design memorable support experiences with the ASAP help widget. Host a range of self-service or agent service capabilities as per your customers’ unique needs. The best part? It’s super easy to create and embed across devices.
Reduce agent workload
Reduce wait times and eliminate follow-up calls. ASAP allows customers to make updates, take actions, and solve simple issues on their own with little dependency on agents.
Use AI to have Zia Agents your service
With AI-powered autonomy, laser-focused precision, and lightning-fast speed, Zia Agents take on the support grunt work, so your team can focus on doing the great work.
Your Desk is now pocket-friendly.
Now, close tickets on-the-go using Zoho Desk’s mobile app. Decision-makers can use Radar to monitor ticket traffic and key support metrics, regardless of where they are.
Help customers even when you’re away from your desk. Zoho Desk’s mobile apps for Android and iOS let you close tickets on the go and give a bird’s eye view of your customer service health at a glance.
