Zoho FSM (Field Service Management)
Seamless field operations.
Powerful and cost-effective field service management software that streamlines your field operations and elevates your customer service.
Effective Servicing
- Simplify work order management by streamlining the process from getting requests and sending estimates to scheduling service appointments.
- Organize customer data, job history, and customer assets efficiently.
- Manage schedules on the Dispatch Console with Gantt and calendar views, and use maps for live location tracking.
- Handle your workforce of call center agents, dispatchers, and multi-skilled field agents using Profiles and Skills.
- Use scheduled maintenance to set up recurring work orders and service appointments to create periodic maintenance plans.
Engaged Employees
Empower field agents with the Zoho FSM mobile app for Android and iOS.
Help them manage appointments and navigate to the job site.
Monitor travel time and timesheets and get notes and photos as they work.
Enable raising invoices and receive payments on the go.
