Zoho FSM Scheduling and Dispatching
Manage schedules and dispatch effortlessly.
Assisted scheduling helps you assign service appointments to the right field agent by considering factors like availability, skill, and proximity. It optimizes resource allocation and eliminates errors in the scheduling process.
The Dispatch Console
The Dispatch Console on Zoho FSM is the command center for scheduling and dispatching service appointments. It offers a comprehensive suite of tools designed to ease scheduling, and ensure timely, efficient service delivery. Gain a dynamic overview of daily tasks, monitor field agent assignments and locations, and create seamless schedules.
The Gantt View
View a visual representation of schedules categorized by field agents in the Gantt view in Zoho FSM. Improve scheduling by quickly identifying gaps, overlaps, and idle time. The informative labels in the Gantt chart give you a quick overview of the job at hand. You can customize your view by adjusting the time range, filtering agents by skill or territory, and monitoring work progress in real time to ensure efficient scheduling.
The Grid View
View a visual representation of schedules categorized by field agents in the Gantt view in Zoho FSM. Improve scheduling by quickly identifying gaps, overlaps, and idle time. The informative labels in the Gantt chart give you a quick overview of the job at hand. You can customize your view by adjusting the time range, filtering agents by skill or territory, and monitoring work progress in real time to ensure efficient scheduling.
The Map View
Live location tracking on the Map view in Zoho FSM allows dispatchers to assign jobs based on proximity, reducing travel time and fuel costs. It enables field agents to reach their destinations faster and complete more jobs in a day. It also helps you update customers with accurate arrival time estimates. For high-priority jobs, location-based scheduling ensures swift responses and expedited service delivery.
Bulk dispatching
Improve job management and save time with the bulk dispatch feature on Zoho FSM. Create multiple service appointments, refine your plan through iterations, and efficiently dispatch them all in one go. This ensures faster job allocation and minimizes the risk of errors or overlooked appointments.
