Zoho Desk Pricing

15 Days Free Trial. No credit card required.

Free

$ 0 3 free users
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi-Langauge Help Desk
  • Mobile Apps
  • 24/5 Email Support

Standard

$ 12 user per month billed annually
  • Social & Community Chann
  • Product-based Tickets
  • Help Center Themes
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment, & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extension & Integrations
  • ASAP - Embeddable Self-Service
  • 24/5 Phone Support
  • Add-On ($5/Light Agent/Month)

Professional

Includes all the features in the Free Edition
$ 20 user per month billed annually
  • Multi-Department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round-Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events, and Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDKs
  • 24/5 Chat Support
  • Add-On ($5/Light Agent/Month)
Most Popular

Enterprise

Includes all the features in the Professional Edition
$ 25 user per month billed annually
  • Live Chat
  • Zia - Artificial Intelligence Support
  • Customizable Help Center
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract management
  • Validation rules
  • Layout Rules
  • Field watching
  • Multiple business hours & holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ($5/Light Agent/Month)

Frequently Asked Questions

Can I change plans during my trial?

Yes, we encourage you to change plans to discover the absolute best fit for your organization. Click the Trial Other Editions link to switch from your curent plan during the trial period.

What happens when my trial ends?

After your trial expires you will need to purchase a monthly/yearly subscription. Your trial account will become your permanent account with all of your data and customization remaining snuggly intact.

Does the application support multiple languages?

Yes, we support 9 languages viz., English (USA), Chinese, Japanese, Spanish, French, German, Turkish, Russian and Portuguese (Brazil).

Am I eligible for any discounts?

Yes, we offer a discount on up-front annual commitments. Our annual prices on this page reflect this discount. We also have a special pricing if you’re a non-profit or an educational institution.