Scheduled Reports in Sage Alerts not sending out reports

Resolution

DO THE FOLLOWING STEPS:
1. Stop the Windows Service.
2. With the Windows Service stopped:

• • Task Manager
  • Processes
  • Show processes from all user
  • Sort by “Image Name”
  • Position to KS_*.exe
  • Kill them immediately.

3. Open the Administrator Module.

• • File
  • Database Tools
  • “Remove Pending Items”
  • Check them all

4. Go to folder :\Data

• • Delete all KS_Diagnostics* files

5. Run REGEDIT

• • (32 Bit Server)
    HKEY_Local_Machine\Software\Vineyardsoft Corporation\KnowledgeSync 2000\General\Diagnostics
  • (64 Bit Server)
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Vineyardsoft Corporation\KnowledgeSync 2000\General\Diagnostics Change “Diagnostics” to:
    “0” – (0 is No Servers in Diagnostic Mode.)

6. Start the Windows Service.

• You should see all your events queued up and ready to go and if you have any ready, they will be submitted automatically.

Support

If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.