Sage Alerts and Workflow
Synchronizing knowledge, people, and processes.
Business Activity Monitoring
Every organization has critical information and transactions that need monitoring. A prospect who has not been followed-up with; a contract that is about to expire; a pricing error. Sage Alerts monitors all your business data. Providing every organization with much-needed Exception Management, Sage Alerts identifies and responds to conditions that fall outside of an organization’s standard operating procedures and enables organizations to avoid saying “If only we had known”.
Most organizations today spend far too much time manually running, distributing, and delivering various forms, documents, and reports to both their internal employees and external clients and partners. Sage Alerts automates both the production and delivery of such documents, whether it’s sending quotes, invoices, or letters to clients, or distributing analytical reports to an organization’s own managers and executives. Using the industry-standard Crystal Reports, Sage Alerts generates forms and documents when needed.
Sage Alerts does more than just send alerts; it triggers “workflow” to update your applications, schedule intelligent tasks, and move information between an organization’s disparate software systems. Whether it’s to update a client’s history based on the receipt of an email message from them, or to schedule a phone call for a prospect who has not been contacted within the last week, Sage Alerts gives organizations the means to automate (and monitor) critical business processes.
Sage Alerts has the widest variety of alert methods
These methods include:
- Pager / PDA / Cell Phone
- Pop Up
- Web Browser
Sage Alerts has intelligent alerts which allow you to notify “record owners” (such as sales reps, managers, and clients), and lets you configure “work vs home” alert addresses – based on the time of day and day of the week.
Form & Document Delivery / Report Distribution
Sage Alerts embeds Crystal Reports for Form, Document, and Report delivery. You can generate invoices, statements, picking lists, work orders, dunning notices, or any other standard forms or documents that are automatically set to be created in specified locations or sent to recipients.
In addition to Forms and Documents, Sage Alerts also generates and delivers analytical reports, such as forecast sales reports, stock status reports, and financial reports. These reports can be “scheduled” – such as every Monday at 9 AM – and can be “triggered” – as in “watch for any account that gets within 10% of their credit limit, and when they do, send me an A/R Aging Report for that client.”
Forms, Documents, and Reports can be generated in any format (including HTML, PDF, Word, & Excel) and can be delivered to the appropriate recipients via email, fax, FTP, or web browser.