How to Start the Work in Zoho FSM
Summary
The lead field agent assigned to the service appointment can update the status of the service appointment from the mobile app.
- Log in to Zoho FSM mobile app and Check-in.
If the user is checked-in, the All Service Appointments screen for the current date will be displayed. You can also view this screen by clicking All Service Appointments from the left menu.
- Select the service appointment from the All Service Appointments screen or the Home screen.
In the Appointment Details screen, click Start Work. - As the field agent commences the work for the service appointment, a timer will start to record the duration of work.
