How to register Sage Intelligence product

Description

How to register Sage 100 ERP Intelligence

• How to activate free Report Manager license for Sage 100 ERP Intelligence
• Unable to register Sage 100 Intelligence
• Error: “Unable to register. Invalid Serial No”
• Error: “The Update server returned an error. It may be that the server is experiencing problems. Either try again or contact support.”

Resolution

NOTE: The workstation must be connected to the Internet to perform this action successfully.
For Sage 100 ERP Intelligence 4.40, 4.50 and 2013:

1. Click Start, Programs, Sage, Sage 100 Intelligence, License Manager
2. Continue to step #2 below

For Sage 100 ERP Intelligence 2014 and higher:

1. Launch Sage 100 ERP, open Sage Intelligence Reporting, Setup, License Manager
2. If prompted, enter the UNC path to the Network Repository and click OK
3. In the Account Number field, type your Sage Customer Number
   • Note: This is sometimes an old customer number, which could be between the v and _ in the Serial Number; occasionally the v or _ will also need to be included. The old Vantive Account number can also be found in Fusion, Account Overview, Identification Numbers. Manually key the account number instead of copy and paste if it fails to register.
4. In the Serial Number field, enter your full Activation Code.
   • Note: This field is case sensitive – verify the first character is a lower case ” v ” (if applicable)
     • Example: vXXXXXXXXXX_G9WCLIG or XXXX-XXXXX-XXXXX-XXXXX_X
     • Note: This is not the 7-digit Serial Number used for Sage 100 product
       registration
     • If the registration fails, try removing the “v” and try again.
5. Click Apply
6. Click Perform Registration

Note: If you have purchased the Connector module, all Report Manager licenses will show in the Connector field in License Manager. For more information, see related article, What Different Types of Licenses and modules are available in Sage 100 ERP
Example: Customer purchased the following:

• • 2-Report Manager licenses
  • 1-Report Viewer license
  • Connector module
  • Report Designer module
• License Manager screen will look like this:

Please see attached article below on How to Register and Activate Sage 100 ERP Intelligence
(Note: Sage Customer Support cannot generate new product registration keys. Contact the Sales Advisors group by calling (800) 390-3643 , or (800) 854-3415, select Sales, and request to speak with the Sales Advisors group. The Sales Advisors can verify or validate entitlement and also generate new product keys if necessary.)

If your firewall is blocking the registration process, please add the following to your firewall settings:

• The URL for the Sage 100 ERP Intelligence registration server is http://masintell.na.sage.com/BIServiceWebsite/
• Using standard web port 80