What is the difference between Scheduled vs Scheduled and Dispatched in Zoho FSM?

In Zoho FSM, the main difference between scheduled and scheduled and dispatched is that scheduled appointments are assigned a start and end time, but the agents are not notified, while scheduled and dispatched appointments are assigned a start and end time and the agents are notified:

Scheduled

• Assigns a start and end time to a service appointment, and may assign field agents or crews, but does not notify them.

Scheduled and Dispatched

• Assigns a start and end time to a service appointment, and notifies the assigned agents through push notifications in their mobile app.

Here are some other things to know about scheduling and dispatching in Zoho FSM:

Dispatch Console

• A task board that allows users to schedule and dispatch service appointments. It contains information that dispatchers can use to assign appointments to field agents based on proximity, availability, and skill.

Scheduled Maintenance

• Allows users to set up a schedule and automate the creation of recurring work orders and service appointments.

Dispatching in the mobile app

• Users can create appointments in the mobile app by clicking Manage Appointment in the Work Order Details screen, then adding the necessary details and clicking Schedule and Dispatch.