Zoho SalesIQ
Live Chat Software for your website
This all-in-one live chat and analytics platform promotes proactive customer engagement, allowing you to initiate the right kind of conversation at exactly the right time.
Know how visitors use your website
Understand how visitors interact with your website in real time so you can know what’s working, prioritize your best leads, and reach out to them with relevant personalized messages.
Website visitor insights
Understand how visitors interact with your website in real time so you can know what’s working, prioritize your best leads, and reach out to them with relevant personalized messages.
Get a real-time view of your website visitors sorted into different priority sections based on your own criteria. Our website visitor tracking gives you details like their name, location, actions, time spent on the site, pages visited, and more to help you deliver a customized customer experience .
Engage with customers in real-time
Start conversations with website visitors and capture leads while they’re still on your site. Give prospects the assurance they’re looking for, especially at critical moments in their buyer journey with website live chat.
Choose the best mode for customer communication
- Voice Note – Allow visitors to share complex questions and respond to them with detailed solutions without typing out long paragraphs with SalesIQ’s in-chat voice note capability.
- Audio Call – Launch voice calls or allow customers to call you in a click right from within the chat window to discuss complex queries. No hardware, software downloads, or extensions needed.
- Screen Share – Share your screen to walk customers through complicated explanations, or even ask them to share their screen to get a better understanding of the issue they’re facing.
Instant messaging channels
Connect your business’s Facebook Messenger, Instagram, Telegram, WeChat, LINE, and WhatsApp accounts with Zoho SalesIQ and assist customers on their preferred channels. Bring all your customer communication into a single dashboard and save time spent on switching between apps.
Answer Bot
Introducing Answer Bot—an NLP-driven knowledge base chatbot that understands common queries using our own AI technology, Zia, and answers them using the resource library. You can also add a library of small talk responses to make the bot more personable and include terms specific to your business to help the bot understand any jargon customers use.
Answer Bot resources
Help your Answer Bot connect better with prospects and customers with Small Talk—sets of engaging responses. You can also equip it to understand and respond to a wide range of business and industry-related jargon used by your prospects by adding Business Terms. Queries that aren’t answered by your bot are stored and the number of occurrences denoted for you to reference as you update your resource library.
