Zoho Lens
Augmented Reality (AR) Remote Assistance Software
With Zoho Lens, our augmented reality-based remote assistance software you can take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location.
Key Features of AR Remote Assistance Software
Live Camera Streaming
View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video.
You can offer more valuable advice for solving issues if you can see the problem. With Zoho Lens, experts can view the camera stream of the smartphone or a smart glass at the remote location and lay out work instructions right from their desk.
What is AR (Augmented Reality) Live Streaming?
AR live streaming provides access to a remote device’s camera so you can view a video stream of their surroundings, enhanced with augmented reality. With AR live streaming, you can control remote camera devices to easily provide technical assistance to users in any location.
2D and 3D annotations
Adding extra information to the incoming stream will enhance communication between an expert and an end user. AR annotations in Zoho Lens allow users to place arrows to mark specific locations on the screen. Experts and technicians at the remote end can also draw on the screen using a pencil tool, and rectangular and elliptical drawing tools, as well as erase and start over using the clear screen option.
Virtual Pointer
When there are multiple technicians in a remote assistance session, they can clutter the live stream with differently colored annotations and end up confusing the customer. Technicians can use the Virtual Pointer to streamline their guidance by placing a pointer that automatically fades away after a few seconds
AR Comments
While technicians can guide any customer quickly, the customer needs time to follow instructions, which can make them miss a few steps. AR Comments allows technicians to add annotation-specific instructions by selecting an individual arrow and adding a note to it, empowering customers to follow instructions at their own pace.
AR measurement
Technicians need to get their measurements right whenever they’re assembling components or fixing an appliance for a customer. With Zoho Lens’s AR measuring tool, technicians can measure any object or distance remotely when the customer doesn’t have any physical measuring tools
Benefits of using Zoho Lens
Save money by reducing travel costs
Zoho Lens, augmented reality remote assistance software saves you a lot of money by helping you avoid on-site visits.
A more effective way of solving problems
Technicians on the ground can just show the problem to an expert using their smartphone and get assistance in no time.
Increase productivity by reducing downtime
Zoho Lens increase efficiency and productivity by allowing you to provide the end user with instructions to fix problems then and there.