Zoho FSM Price and Feature List

Sign up for a 14-day free trial here. Once the trial period expires, your account will be moved to a free plan with limited features. You can upgrade to a paid plan anytime from your Zoho FSM dashboard.

Pricing is determined by 3 factors:

Monthly or Annual Payment
Number of Appointments per Month
Version of Zoho FSM

Table Legend

	Free Version	Standard	Professional
Users
Number of Users Included	20	200	200

Monthly Pricing
Based on Number of Appointments per month
Up to 30	✓
Up to 60	-	$30	$45
Up to 200	-	$100	$150
Up to 300	-	$130	$200
Up to 750	-	$240	$375
Up to 1,000	-	$290	$450
Up to 1,250	-	$340	$525

Annual Pricing
Based on Number of Appointments per month
Up to 30	✓
Up to 60	-	$300	$420
Up to 200	-	$960	$1,440
Up to 300	-	$1,200	$1,920
Up to 750	-	$2,400	$3,720
Up to 1,000	-	$2,880	$4,440
Up to 1,250	-	$3,360	$5,160

Work Order Management
Requests	✓	✓	✓
Estimates	✓	✓	✓
Work Orders	✓	✓	✓
- Service Line Items per Work Order	10	20	30
- Part Line Items per Work Order	10	20	30
- Service Task Line Items	-	10	15
Service Task per Service	-	5	10
Service Report per Appointment	1	5	10
Record Templates per Module	-	-	40
Gantt View	✓	✓	✓
Grid View	-	-	✓
Map View	-	✓	✓
Calendar View by Day	✓	✓	✓
Calendar View by Week	✓	✓	✓
Calendar View by Month	-	-	✓
Trips - Number of Appointments	1	20	50
Time Sheet - Number of Appointments	10	10	15
Multi-currency	-	10	20
Multi-day appointments	-	-	✓

Maintenance Plans
Scheduled Maintenance - Active	-	-	200
Scheduled Maintenance - Total	-	-	500

Contact Management
Customers	✓	✓	✓
Companies	✓	✓	✓
Customer History	✓	✓	✓
Notes	✓	✓	✓
Notifications	✓	✓	✓
Custom Notifications	-	✓	✓
Timeline	✓	✓	✓
Advanced Filters	✓	✓	✓
Contact Merge	-	✓	✓
Workforce Management
Users	20	200	200
Additional Users (Over 200)	-	$	$
Equipments	✓	✓	✓
Crew per Organization	-	20	50
Skills per Organization	10	20	50
Service Territories per Organization	-	20	50
Business Hours	-	✓	✓
Holiday	✓	✓	✓
Time Off	-	✓	✓
Field Agent Live Location Tracking	-	✓	✓

Service Management
Services And Parts	✓	✓	✓

Asset Management
Manage Assets	-	-	✓

Billing (Powered by Zoho Invoice)
2-way sync between FSM and Zoho Invoice/Books	-	✓	✓
Invoices	✓	✓	✓
Payments	✓	✓	✓
Payments Gateway Integration	✓	✓	✓
Taxes (Specific to local currencies and tax laws)	✓	✓	✓

Product Customization
Module Custom Fields - Per Module	-	50	100
Limits for each field type - Per Module
- Text & Choice fields	-	18	36
- Decimal & Currency fields	-	7	14
- Date Time & Long Integer fields	-	10	20
- Checkbox	-	5	10
- Number	-	5	10
- Date	-	5	10
Job Sheets - Active	-	-	10
Job Sheets - Total	-	-	20
Job Sheets Custom Fields - Per Job Sheet	-	-	200
Limits for each field type in Job Sheets - Per Job Sheet
- Text & Choice fields	-	-	72
- Decimal & Currency fields	-	-	28
- Date Time & Long Integer fields	-	-	40
- Checkbox	-	-	20
- Number & Rating fields	-	-	20
- Date	-	-	20
- Image Upload	-	-	20
FSM List Views	✓	✓	✓
Custom Views - Per Module	-	5	10
PDF Templates - Per Module	-	100	100

Automation
Workflow Rules - Per Module	1	3	5
Workflow Rules - Total Per Module	3	5	7
Time-based Workflow Rules - Active per Module	-	-	3
Time-based Workflow Rules - Total per Module	-	-	5
Custom Functions - Per Module	-	3	5
Standalone Functions - Per Organization	-	3	5
Field Updates - Per Module	1	3	5
Email Template - Per Module	1	3	10
Email Notification - Per Module	1	3	5
Webhooks - Per Module	-	5	10

Reports
Standard Reports	✓	✓	✓
Custom Reports - Per Module	-	10	20
Custom Reports - Total	-	30	50
Dashboard	✓	✓	✓

Data Management
Mass Update	-	-	✓
File Storage - Per Organization	1 GB	10 GB	10 GB
Additional File Storage	-	$	$
Data Storage - Records	100,000	500,000	500,000
Import Data - Per Batch	1,000	10,000	20,000
Export Data	✓	✓	✓
Import History	✓	✓	✓

Security and Privacy
Custom Profiles - Per Organization	-	10	15
Data Encryption (EAR)	✓	✓	✓
Audit Trail	✓	✓	✓
GDPR Compliance	✓	✓	✓

Developer Tools
APIs (Daily call limit) - Per Day/Organization	5,000	25,000	25,000
APIs Window Limit - User/Min	2,500	5,000	5,000
API Concurrency Limit - Client/Organization	5	15	15
Connections	-	✓	✓
Webforms - Active/Module	-	3	10
Webforms - Total/Module	-	100	100

Mobile Support
Mobile App for Field Techs	✓	✓	✓
Offline Data Access	-	✓	✓

Zoho Integrations
Zoho CRM	-	✓	✓
Bigin by Zoho CRM	-	✓	✓
Zoho Desk	-	✓	✓
Zoho Flow	-	✓	✓

Third Party Integrations
Zapier	-	✓	✓

WhatsApp Business Messaging
WhatsApp Templates - Per Module	-	-	10
WhatsApp Notifications - Per Module	-	-	10

Frequently Asked Questions

Is 1250 the max appointments?

No, if you have any questions on how many appointments per month and quotes you can have please contact us.

How many users can I have?

You can add up to 200 users. If you need to add more users, please contact us.

Can appointments be carried over?

No. You cannot carry appointments over to the next month. They have to be used up within that month.

What should I do if I want to increase appointments?

You can choose to increase the number of appointments at any point. You can do that from the Manage Subscriptions tab.

Can I get a demo of Zoho FSM?

Yes, we can demonstrate Zoho FSM via a web conference at your convenience. Please contact solutions@acutedata.com

How does the free trial work?

Does my account exist after the Free Trial?

Yes. You will automatically be downgraded to the free version with limited features. You can continue using Zoho FSM in the free plan, or choose to upgrade.

Is my data safe?

We’re fervent about keeping your data safe and secure. Our facilities feature stringent 24/7/365 security with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. Our network security system employs the latest encryption intrusion detection and prevention technologies.

Can I switch plans?

Yes, you can upgrade your plan. Go to Manage Subscriptions under your profile in the Zoho FSM web app and upgrade!

Can we create multi-day appointments on Zoho FSM?

Yes! Multi-day appointment creation is available in the Professional edition of Zoho FSM.

How long can one appointment span?

One appointment can span one business day. Any appointment duration that exceeds one day will be calculated based on the number of days the appointment spans.