Zoho Desk
Put customer service at the heart of your company.
Omnichannel customer service software to delight and retain customers
Over 50,000 businesses around the world trust Zoho Desk to improve agent productivity, increase customer happiness, and build loyalty. Transform your customer service with the industry’s first context-aware help desk.
Features
Manage tickets and everything else in one place.
Track customer requests across channels, brands, products, departments, and more.
Supercharge your team with contextual AI.
Make your great support team even better with thoughtfully built AI.
Offer quick help for the Do It Yourself customer.
Enable customers to find quick answers by themselves, wherever they are.
Empower every agent to delight every customer.
Here's everything your agents need to collaborate, communicate, and secure those customer relationships.
Automate all your repetitive activities.
Manage processes and automate repetitive activities to save time and effort.
Integrate customer service with the rest of your company.
Get more out of Zoho Desk by connecting it with all the other software your team uses.
Know what's working, and what isn't.
Get actionable insights into your team's performance through reports and dashboards.
Set up Desk to fit your team perfectly.
Customize not just how your help desk looks and feels, but also how it behaves.
Offer help securely.
Protect your customers' data while giving your team the information they need.
Your Desk is now pocket-friendly. Literally.
Now, close tickets on-the-go using Zoho Desk’s mobile app. Decision-makers can use Radar to monitor ticket traffic and key support metrics, regardless of where they are.
