What is a Cross Ship in RMA? What is the "Do you want to create a sales order for cross-ship items?" prompt?

Description

What is a Cross Ship in RMA? What is the “Do you want to create a sales order for cross-ship items?” prompt?

Resolution

A cross-shipped item is a replacement item that is immediately sent to the customer during the time period in which the customer is expected to ship the original item back to the company.

• The two items cross paths while they are being shipped.
• During RMA entry the message “Do you want to create a sales order for cross-ship items?” is displayed. This is a sales order for billing the customer for the items to be shipped to the customer.
• A credit memo for the returned goods is created after a RMA Receipts Entry is created for the returned items and Generate Transactions is completed.
  The sales order is for billing the customer for the items shipped to the customer, and the credit memo is for the items received from the customer

Category
Batches, entries, posting
processing invoices, receipts, shipments, orders, data entry, and batch processing to current and previous years