Sage 300 “System Error. Write down the message, error and source codes. Exit ACCPAC and Windows. Restart and retry the operation. For more information, see Appendix A in the System Manager User Guide.” when trying to access icons.

Issue

When trying to access icons receiving “System error. Write down the message, error and source codes. Exit ACCPAC and Windows. Restart and retry the operation For more information. see Appendix A in the System Manager User Guide.”

The problem may be specific to only some computers. This problem may also only occur after upgrading DB2 to Fix Pack 7b or higher.

Solution or Workaround

To correct this problem, change the Decimal Symbol setting under the Regional Settings on the problem workstation or server from a Comma (,) to a Period (.).

Support

If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.