Paperless Office printing prompts manually for PDF location after Windows updates installed

Summary

After Windows updates:

Sage 100 PDF Converter prompts for a path to create the PDF
Sage 100 opens a “Output File Name” window and suggests a file name of “Crystal Reports – <name of report>.pdf” when printing to Paperless PDF
Sage 100 prompts for ‘File name’ when printing to Paperless Office
Sage 100 Paperless Office displays “Save As” window to create PDFs

Additionally

Sage 100 Paperless Office (Sage 100 PDF Converter) stops responding when trying to create PDF
No response when printing to Paperless Office (Journals & Registers, Forms, Reports)
Receive message “PDF document was not created successfully”
Receive “Printer not activated -30” or “Printer not activated -41” error message when printing to Paperless Office or creating PDFs via Paperless Office
Receive message “Unable to Process Lockfile”

This solution requires advanced knowledge of your computer’s operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions.

Cause

In some cases, after Windows update, it was found that the Amyuni Windows Registry keys were being created/updated on the specific machine under HKEY_LOCAL_MACHINE\SOFTWARE\ or Computer\HKEY_CURRENT_USER\Software\ for the Sage 100 PDF Converter
Amyuni Document Converter Driver was updated via Windows Updates to a version different than Sage 100 is compatible with.

Resolution

For Sage 100 ERP Versions 2019.5 and above:

Download Amyuni Driver Update for Sage 100 2019, 2020, and 2021 (for Sage 100 versions 2019.5, 2020.0-2020.2 & 2021.0 – included in later product updates for Sage 100 2020 & 2021).

For Sage 100 ERP Versions 2019.4 and below:

Remove the Sage 100 PDF Converter printer in Windows, remove the updated Amyuni PDF Converter Printer Driver, reboot pc, then reinstall the Sage 100 PDF Converter to revert to an earlier version.

Remove Amyuni PDF Document Converter printer driver:

Sage 100 2019 (2019.0 – 2019.4) = Amynui Document Converter 600 & Sage 100 2018 = Amyuni Document Converter 500

Right-Click Windows Start button and select Run
Type: Control Printers
Click OK to open Devices and Printers (or Printers and scanners)
Right-click ‘Sage 100 PDF Converter’ and select ‘Remove Device.’ Click Yes to confirm
Right-Click Windows Start button and select Run
Type: Control Printers
Click OK to open Devices and Printers (or Printers and scanners)
Select any printer in the Printer List then click ‘Print Server Properties‘ from the Toolbar
- Note: if you cannot access Print Server Properties, try accessing via Control Panel:
  1. Go to Control Panel, Administrative Tools, Print Management
  2. Under Print Management, expand Custom Filters, expand All Drivers
  3. Right-click ‘Amyuni PDF Document Converter 600‘
    - For Sage 100 2018 Amyuni PDF Document Converter 500
  4. Select Delete.
Select ‘Drivers’ tab
Select ‘Amyuni Document Converter 600‘
- for Sage 100 2018 = Amyuni Document Converter 500
Select Remove
- Note: You may have to select ‘Change Driver Settings‘ option to get access to Remove button
Select ‘Remove driver and driver packeage‘ then click OK. Click Yes to confirm
Click Delete then OK
Click Close
Exit Devices and Printers
Reboot the computer

After uninstalling Amyuni Document Converter 600 driver (500 for Sage 100 2018) and Rebooting the computer – Reinstall the Sage 100 PDF Converter:

Log into Sage 100 (right-click the Sage 100 shortcut to launch Sage 100, select “Run as Administrator“)
Click on File, Run from toolbar
Enter: PL_AdvancedOptions_UI
Click OK
Verify the “Use Lockfile” check box is selected.
Click ‘Install PDF Converter’
Click ‘Test PDF Converter’ to verify Sage 100 PDF converter is working
Exit Paperless Office Advanced Options