"Incompatible version of Aatrix was found" when installing Sage 300 2023 Product Update 1 or US Tax Update

Summary

The following error may occur when installing 2023 Product Update 1 or US Tax Update:

Error: An incompatible version of Aatrix was found; the installation cannot continue

What's New

A registry cleaner is available from Aatrix to address the issue. Please follow the instructions below:

  1. Down the file AatrixRegClean.zip
  2. Unzip it.
  3. Copy the file AatrixRegClean.exe to the Server where the Sage 300 programs are installed.
  4. Make a backup of the Registry.
  5. Run the file AatrixRegClean.exe.
  6. Rename the TaxFiling folder on the Server where the Sage 300 programs are installed.
  7. Install 2023.