How to void a credit card pre-authorization on Sage 300 Order Entry

Steps:

  1. Open Order Entry > O/E Transactions > Order Entry.
  2. Select a document for which a credit card payment has been pre-authorized.
  3. Click Void Pre-auth.  The O/E Pre-authorization screen appears.
  4. Click Void.  The PMT Process Credit Card screen appears.
  5. Click Void Pre-authorization.  Paya voids the pre-authorization.

Support

If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.