How to void a credit card payment on Sage 300

Steps:

In Order Entry or Accounts Receivable, select a document for which a credit card payment has been processed.
- Sage 300 screens that support credit card payments
  - O/E Order Entry
  - O/E Shipment Entry
  - O/E Invoice Entry
  - A/R Invoice Entry
  - A/R Receipt Entry
If you are using a screen that processes credit card payments from a Prepayments screen, open the Pre-payments screen.
- On the A/R Invoice Entry screen, click Prepay.
- On Order Entry screens, click Prepayments.
Click Void. Sage 300 checks Paya to determine whether the transaction has been settled.
- Sage 300 checks Paya to determine whether the transaction has been settled.
  - If the transaction has been settled in Paya, an error message informs you that the
    transaction cannot be voided. If you want to refund the transaction, you must use the Refund Entry screen in Accounts Receivable.
  - If the transaction has not been settled, the PMT Process Credit Card screen appears. The credit card that was used for the payment is selected.
Click Void Sale. Paya voids the payment.