How to Terminate Work Orders in Zoho FSM (Field Service Management)

There may be instances when you cannot proceed with a work order. For example, the field agent goes to the service location and finds out that the customer is not present at the service location, or the field agent is unable to carry out their task due to faulty equipment. In these cases, the work order created for the this request will have to be terminated.

When a work order is terminated, the following changes occur:

• The status of the work order changes to Cannot Complete.
• The status of the appointments created for the work order will automatically change to Cannot Complete.

To terminate a work order:

1. Select Work Orders from the Work Order Management menu.
2. Click the work order you want to. In the Work Order details page, click Terminate.
3. Click Save in the confirmation message.