How to add returns from shipments of inventory in the I/C module on Sage 300 Inventory Control


  1. Open Inventory Control > I/C Transactions > Shipments.
  2. With ***NEW*** displayed in the Shipment Number field, press the Tab key to start a new return.
    • Tip: If ***NEW*** does not appear, click the New button.
    • The program automatically assigns a document number when you save or post the
    • Alternatively, you can enter a new transaction number yourself, and then press Tab.
  3. In the Entry Type field, select Return.
  4. In the Ship Date field, enter the date of the return, or select it using the calendar icon.  Inventory Control automatically displays the session date as the default date, but you can change it. (The session date is the date that you entered when you started Sage 300).  You can also enter a separate posting date, which determines the fiscal year and period to which a transaction is posted in the general ledger.  You can change the document date and the posting date, but you cannot directly change the fiscal period.
  5. In the Posting Date field, enter the date to which to post the transaction in the general ledger.
  6. Enter an optional description and reference for the return.
  7. If the shipment was to an Accounts Receivable customer, use the Finder beside the Customer Number field to select the customer number, or type the number in the field.  If you don’t specify an existing customer, in the Contact field, type the contact information (such as a contact name and phone number).
  8. In the Price List field, select the price list that was in effect for the shipment.  The program displays the default price list for the customer, but you can change it.  You can override any prices on the individual detail lines.
  9. Click the Zoom button beside the Optional Fields check box to add optional field information to this return.
  10. If you use multicurrency accounting, specify the currency and the exchange rate for all prices.
    • Tip: Click the Zoom button beside the Exchange Rate field to change exchange rate
  11. For each item you are returning to inventory, in the table:
    1. Type or use the Finder to enter the item number, location, quantity, and unit of measure.  If working with serialized and/or lotted items, you are prompted to”Assigning Serial/Lot
      Numbers for Shipments” (page 225) to items after specifying a quantity.
    2. Enter the unit price or the extended price if it is different from the price displayed by the program.
    3. If necessary, enter comments, optional fields, and WIP account information for jobrelated returns.
    4. Press the Insert key on your keyboard to start a new line.
      • Tip: Click the Detail button to view all detail fields on a single entry screen.
  12. When you are finished, click Post or Save, and then click OK at the confirmation message.
    • If you choose Save, Inventory Control saves the transaction so you can edit and post it
    • If you choose Post, Inventory Control posts the transaction immediately.
      • Important! If you use the option to allow you to delete transactions after posting, Inventory Control asks if you want to delete the transaction. Click No, unless your company always deletes posted transactions. If you delete the posted transaction, you will not be able to drill down to the transaction details from General Ledger.
  13. Note the return number, and then click OK at the confirmation message.


If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.