Error: “Sage 300 WebAPI insufficient security rights for the user”

Description

When performing an initial synchronization between Sage CRM 2018 R3 and Sage 300 2019, the following error appears:

“Sage 300 WebAPI insufficient security rights for the user”.

Cause

The default security settings do not allow the administrative user to access the WebAPIs.

Resolution

Use a designated Sage 300 user ID instead of the administrator user for the integration.
Ensure that the user ID has the WebAPI rights in Sage 300, User Authorizations.

Support

If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.