Error: “Invalid input. Rate type does not exist.” occurs when posting a Sage 300 Order Entry order

Description

The following error may occur when posting an OE order:
“Error: Invalid input. Rate type does not exist.”

Cause

The rate type code associated with the customer may be missing.

Resolution

To error may be resolved as follows:

1. Go to the Accounts Receivable, A/R Customers, Customers window
2. Click on the Finder
3. Select, Settings, Columns
4. From the Unselected column on the left, select Rate Type
5. Click Include
6. Click OK
7. In the Finder – Customers window, select the problem customer and scroll to the right until you reach the Rate Type column to see the Rate Type code
8. Click Select
9. Click the Processing tabbed window and confirm that the correct Rate Type is displayed
10. Click Save or Close
11. Go to the Common Services, Currency, Currency Rate Types window
12. Click the Finder button to confirm that the Rate Type is displayed
13. If the Rate Type is missing, add the Rate Type code and description
14. Click Add
15. Click Close

The error should no longer appear when posting the OE order.

Support

If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.