Error: “The download file (PLDONGLE.DLL) is not the expected size. The download has been aborted. Please check that your internet connection is functioning correctly. Error is generated from the server”

Products

Sage 100

Country

North America

Description

Error: “The download file (PLDONGLE.DLL) is not the expected size. The download has been aborted. Please check that your internet connection is functioning correctly. Error is generated from the server and occurs when trying to register Sage 100 Intelligence.”

Disclaimer

Network Warning

This solution requires advanced knowledge of your network. Contact your system administrator for assistance. Modifying Windows security incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows security. Always create a backup of your data before proceeding with advanced solutions.

Cause

Firewall permissions

Resolution

Access your firewall’s advanced settings and add the BICore.exe program to the whitelist/safelist. Also make sure that sage.com and masintell.na.sage.com are allowed through firewall inbound and outbound rules.