"Cannot communicate with Sage Exchange Desktop 2.0. Verify the application is installed and running. Contact Sage 100 Customer Support if the problem persists." while copying a company code
Summary
Error: “Cannot communicate with Sage Exchange Desktop 2.0. Verify the application is installed and running. Contact Sage 100 Customer Support if the problem persists.” while making a copy of a company code in Sage 100.
Cause
Sage Exchange 2.0 is not installed on the workstation where the Copy feature in Library Master, Company Maintenance is being run.
Resolution
Note: Paya Desktop Connect (fomerly Sage Exchange Desktop 2.0) is developed and supported by Paya (formerly Sage Payment Solutions). If you encounter issues while attempting to install, you may want to contact Paya Support.
∙ Install Paya Desktop Connect on the workstation where Copy feature of Library Master, Company Maintenance is being used.
o Sage Exchange installer can be accessed from Workstation Setup
o From the workstation, open File Explorer
o Access the “..\MAS90\Wksetup” folder on the server where Sage 100 is installed
o Right-click the Autorun.exe program
o Select Run as Administrator from the pop-up menu
o Click Install Sage Exchange Desktop and follow install instructions to complete the installation