Cancelling Backordered Quantities in Order Entry does not change status to Complete

When canceling an order in Sage 300 Order Entry, and zeroing out the Qty on Backorder, the status does not change to “Complete.”


Advised it will only change to complete on shipment entry, even if it’s a zero quantity shipment. Otherwise, change the quantity ordered to zero on the order as well.  The field then will open to change to complete.  After posting and running day-end processing Lost Sales is updated.


Batches, entries, posting

processing invoices, receipts, shipments, orders, data entry, and batch processing to current and previous years


Out of the box setup, configuration, and modifications. Does not include customizations. Processing.


If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.