Zoho Desk
Customer Service Software
Features of Zoho Desk
- Use Zia AI to Deploy Digital Employees to every support need.
- Utilize Self Service so customers can look up answers to reduce Agent workload.
- Give your Customer Service Team the tools to be more productive.
Empowered agents
Ace customer service at every step! Zoho Desk equips agents with powerful tools and context to stay productive, confident, and organized.
Customer Self Service
Reduce wait times and eliminate follow-up calls. ASAP allows customers to make updates, take actions, and solve simple issues on their own with little dependency on agents.
Use AI to have Zia Agents your service
With AI-powered autonomy, laser-focused precision, and lightning-fast speed, Zia Agents take on the support grunt work, so your team can focus on doing the great work.
Your Desk is now pocket-friendly. Literally.
Now, close tickets on-the-go using Zoho Desk’s mobile app. Decision-makers can use Radar to monitor ticket traffic and key support metrics, regardless of where they are.
Help customers even when you’re away from your desk. Zoho Desk’s mobile apps for Android and iOS let you close tickets on the go and give a bird’s eye view of your customer service health at a glance.
