Error: "11 AR_CreditCard.pvc 1651" when copying a company in Sage 100 Company Maintenance

Cause

This issue is caused by a record(s) in AR_CustomerCreditCard that reference a CustomNo that no longer exists in AR_Customer.

Resolution

 NOTE: Make note of the CustomerNo reference in the Error message.

Option 1: Delete bad record(s) from AR_CustomerCreditCard

  1. Make a backup of AR_CustomerCreditCard
  2. Log into Sage 100
  3. Open Library Master, Utility , Data file Display and Maintenance. Click ‘OK’ to warning message
  4. Select AR_CustomerCreditCard.m4t file
  5. Use filters to select CustomerNo referenced in Error message.
  6. Click ‘Delete.’ Click ‘Yes’ to confirm deletion
  7. Exit Data file Display and Maintenance
  8. Try copying company again

Option 2: Clear Expired Credit Cards

  1. Make a backup of company data
  2. Log into Sage 100
  3. Open Account Receivable, Utilities, Clear Credit Card and ACH Information
  4. Check ‘Clear Expired Credit Cards’ checkbox
  5. Enter desired date in ‘Clear Credit Cards Expired on or Before’ field
  6. Click ‘Proceed’
  7. Try copying company again