Zoho FSM - Customer Interactions
Foster Loyalty Effective Customer Interactions
Good customer communication results in high customer retention. With Zoho Field Service Management (FSM), keep customers informed at every stage of the service process.
Provide cost estimates
Speed up the decision-making process by sending comprehensive estimates. Customers can get detailed costs for the services and parts in their mailbox and approve the estimate with a click.
Send timely updates
Zoho FSM lets you update customers on their request status with Automation. Set up email notifications that alert customers at different stages or connect with third-party apps to send notifications via SMS.
Build trust
Ensure transparency with service reports. Field agents can generate a report on completion of work and get the customer’s rating and feedback. Service reports act as a bridge between the customer and the company. It helps measure field agent performance and customer satisfaction.