"Incompatible version of Aatrix was found" when installing Sage 300 2023 Product Update 1 or US Tax Update
Summary
The following error may occur when installing 2023 Product Update 1 or US Tax Update:
Error: An incompatible version of Aatrix was found; the installation cannot continue
What's New
A registry cleaner is available from Aatrix to address the issue. Please follow the instructions below:
- Down the file AatrixRegClean.zip
- Unzip it.
- Copy the file AatrixRegClean.exe to the Server where the Sage 300 programs are installed.
- Make a backup of the Registry.
- Run the file AatrixRegClean.exe.
- Rename the TaxFiling folder on the Server where the Sage 300 programs are installed.
- Install 2023.