Zuper Intelligent Dispatching
Route Intelligence Software
Zuper’s intelligent dispatching efficiently allocates jobs appropriately so that the right person is always at the right place with the right information, every time.
Leverage Smart Workforce Allocation From Anywhere, Anytime
Allocate jobs based on custom groups and coverage zones, creating optimized routes for each technician, impacting on-time arrivals and utilization. Technicians are notified of new appointments through our app and can easily navigate to the job effectively, saving time between service calls.
Complete Visibility at your Fingertips
Forget delays caused by traffic problems and last-minute scheduling changes with 360-degree visibility of your route plans and technician location. Keep your team and customers on the same page, and be more efficient with real-time, intelligent dispatching.
- A complete view of your field service operation
- Drag and drop calendar helps to reschedule jobs easily
- Gain transparency of the jobs, resources, customers, and locations
- Customizable views and fields for a seamless experience
- Improve crew utilization, optimize job scheduling, and ensure first-time fix rates
Shorten the Scheduling and Dispatching Cycle with Automation
Enable your dispatchers to complete more jobs and optimize routes with an intelligent dispatch board. Stay up to date on the status of all jobs in real-time, so you can quickly resolve any issues that may arise during the dispatching process.
- Allocate based on the volume of jobs given during a specific day or period
- Personalize your calendar with color coding and filters
- Track travel times between locations by mapping the best possible route from origin to destination
- Assisted dispatching based on capacity, skill set, performance, location, and more
Streamline Field Operations
Zuper’s intelligent dispatching feature lets you view all service appointments for the day, week, or month from the centralized dispatch board. Monitor, identify, and resolve any issues as they arise immediately.
- Add, subtract, or replace job change requirements whenever needed
- Get accurate ETAs based on real-time and historical traffic data
- Monitor progress status updates from every tech worker on the field
- Capture proof of delivery, inventory, and other information
Real-Time Location Tracking
Zuper’s field service dispatch software helps you stay in control of your field service team’s assignments, notifications, and reminders. With real-time push notifications, you can always keep your service technicians and customers in the loop.
- Real-time notifications and alerts to the team ensure they are never late on jobs.
- Keep customers in the loop with templatized email and push notifications.
- Inform customers of estimated arrival time, technician’s current location, and job status proactively
