Zuper Customer Experience
Customer Satisfaction
Automate your field service workflows to refocus your time and money on providing better, personalized customer service. Build lasting customer relationships and increase revenue from repeat customers and referrals.
How can Zuper Improve your Customer Experience?
Empower field technicians with all the tools they need to solve customer service requests effectively and increase repeat customers. Offer your field service pros an intuitive mobile app and ensure they consistently exceed customer expectations, building a loyal customer base for your business.
Hidden Potential
- Help your field service pros find the quickest and shortest route to their service location with route optimization
- Easily identify the most skilled employee or crew for a job based on skill set, location proximity, and more
- Enable field teams to share job reports, estimates, and invoices with customers via email and SMS
- Collect online payments from customers and offer them a financing option with third-party integrations
A Simplified Approach
- Enable administrators to create, edit, and delete customer records
- Integrate effortlessly with your existing third-party tools for data exchange
- Store all your customer records in a cloud database and eliminate data silos
Automated Alerts
- Send automated reminders to inform customers about their upcoming service appointments
- Keep your customers in the loop with automated notifications.
- Keep your customers informed about expiring quotations and outstanding invoice payments
- Trigger a feedback survey right after a work order is marked as complete by the technician
Reports and Dashboard
- Track operational efficiency by monitoring KPIs with over 50+ readily-available reports
- Push/Pull data from third-party analytics software like Tableau, Power BI, and more
- Customize every aspect of your reports to meet your unique business requirements
