Zoho Assist Price and Features List

Sign up for a 14-day free trial here. Once the trial period expires, your account will be moved to a free plan with limited features. You can upgrade to a paid plan anytime from your Zoho Assist dashboard.

Pricing is determined by the following:

Number of Users
Monthly or Annual Payment
Version of Zoho Assist

Table Legend

	Remote Support			IT Support
	Standard	Professional	Enterprise	Standard	Professional
Price per User
Monthly Price	$12	$18	$28	$12	$18
Annual Price	$120	$180	$288	$120	$180

Remote Session
Instant Chat	✓	✓	✓	✓	✓
Desktop Application	✓	✓	✓	✓	✓
UAC Compatibility	✓	✓	✓	✓	✓
Clipboard Sharing	✓	✓	✓	✓	✓
Remote Screen Blanking	✓	✓	✓	✓	✓
File Transfer	✓	✓	✓	✓	✓
Multi-Monitor Navigation	✓	✓	✓	✓	✓
Send Alt+Ctrl+Del	✓	✓	✓	✓	✓
Reboot and Reconnect	✓	✓	✓	✓	✓
Session Transfer	✓	✓	✓	✓	✓
Screen Capture	✓	✓	✓	✓	✓
Schedule Sessions	-	✓	✓	-	-
Swap Screen	-	✓	✓	✓	✓
Session Notes	-	✓	✓	✓	✓
Voice Chat	✓	✓	✓	✓	✓
Video Chat	-	-	✓	-	✓
Contacts Management	-	-	✓	-	✓
Annotation	-	-	✓	-	✓
Remote Print	-	-	✓	-	✓
Session Recording	-	-	✓	-	✓
Service Queue	-	-	✓	-	-
Additional Storage for session recording	-	-	✓	✓	✓
Additional Call Credits for VolP	-	-	✓	-	-
Session Audit	-	-	✓	-	✓
Screen Sharing	-	✓	✓	-	-
Platform Supported (Windows/Mac/Linux)	✓	✓	✓	✓	✓
ChromeOS, iOS, Android and Iot device Support	-	✓	✓	-	✓
Remote Audio	✓	✓	✓	✓	✓
Post Session Redirection	-	-	✓	-	✓
Department Admin	-	-	✓	-	✓
Scheduled Reports	-	-	✓	-	✓
Remote Billing	-	-	✓	-	✓

Unattended Access
Computer Grouping	-	-	-	✓	✓
Group Permissions	-	-	-	✓	✓
Bulk Deployment via Start-Up script and Native Tool	-	-	-	✓	✓
Bulk Deployment via Distributor	-	-	-	-	✓
Diagnostic Tools	-	-	-	-	✓
Wake-on-Lan	-	-	-	✓	✓
Remote Power Options	-	-	-	✓	✓
Install Agents via Microsoft Azure	-	-	-	-	✓

Organization
User Management	✓	✓	✓	✓	✓
Organization Roles	✓	✓	✓	✓	✓
Departments	-	-	✓	-	✓
Rebranding	-	✓	✓	-	✓
Custom Email Templates	-	✓	✓	-	✓
Email Configuration	✓	✓	✓	✓	✓
Advanced Reports	-	✓	✓	-	✓
Customer Widget	-	-	✓	-	-
Number of Technicians	Limited	Limited	Limited	Unlimited	Unlimited
Technician Survey	-	-	✓	-	✓
Customer Survey	-	-	✓	-	✓
Custom Domain Mapping	-	-	✓	-	✓

Security and Compliances
TLS 1.2 trnasport security with AES-256-bit encryption	✓	✓	✓	✓	✓
Idle-Session Time Out	✓	✓	✓	✓	✓
Action Log Viewer	✓	✓	✓	✓	✓
Two-Factor Authentication	✓	✓	✓	✓	✓
Session Confirmation	-	-	-	✓	✓

Integrations/APIs
Integration with Zoho Desk	✓	✓	✓	✓	✓
Integration with Zoho SalesIQ	✓	✓	✓	-	-
Integration with Zendesk	✓	✓	✓	-	-
Integration with ServiceNow	✓	✓	✓	-	-
Integration with FreshDesk	✓	✓	✓	-	-
Integration with Jira	✓	✓	✓	-	-
Import Google Contacts	✓	✓	✓	-	-
Zoho Assists APIs	✓	✓	✓	✓	✓
Webhooks	-	-	✓	-	✓
ZIA Integration	✓	✓	✓	✓	✓

Support
Basic Support	✓	✓	✓	✓	✓
Enterprise Support	$	$	$	$	$

Privacy and Security
IP Based Restriction	✓	✓	✓	✓	✓