Zoho Assist Feature Comparison Chart

Free Plan Remote Support UNATTENDED ACCESS
FREE STANDARD PROFESSIONAL ENTERPRISE STANDARD PROFESSIONAL
Pricing
Billed Annually $10/month $15/month $24/month $10/month $15/month
Billed Monthly $12 $18 $28 $12 $18
Remote Session
Instant Chat Yes Yes Yes Yes Yes Yes
Desktop Application Yes Yes Yes Yes Yes Yes
UAC Compatibility Yes Yes Yes Yes Yes Yes
Clipboard Sharing Yes Yes Yes Yes Yes Yes
Remote Screen Blanking Yes Yes Yes Yes Yes
File Transfer Yes Yes Yes Yes Yes
Multi-Monitor Navigation Yes Yes Yes Yes Yes Yes
Send Alt+Ctrl+Del Yes Yes Yes Yes Yes Yes
Reboot and Reconnect Yes Yes Yes Yes Yes
Session Transfer Yes Yes Yes Yes Yes
Screen Capture Yes Yes Yes Yes Yes
Schedule Sessions Yes Yes
Swap Screen Yes Yes Yes Yes
Session Notes Yes Yes Yes Yes
Voice and Video Chat Yes Yes
Contacts Management Yes Yes
Annotation Yes Yes
Remote Print Yes Yes
Session Recording Yes Yes
Service Queue Yes
Additional storage for session recording Yes Yes Yes
Additional Call Credits for VoIP Yes
Session Audit Yes Yes
Screen Sharing Yes Yes
Platform   supported
     (Windows/ Mac/ Linux/ Chrome OS)
Yes Yes Yes Yes Yes Yes
Mobile and IoT device support Yes Yes Yes
Unattended Access
Computer Grouping Yes Yes
Custom Domain mapping Yes
Group Permissions Yes Yes
Bulk Deployment via Start-up script and Native tool Yes Yes
Bulk Deployment via Distributor Yes
Diagnostic tools Yes
Wake-on-LAN Yes Yes
Remote Power Options Yes Yes
Organization
User Management Yes Yes Yes Yes Yes Yes
Organization Roles Yes Yes Yes Yes Yes Yes
Departments Yes Yes
Rebranding Yes Yes Yes
Custom Email Templates Yes Yes Yes
Email Configuration Yes Yes Yes Yes Yes
Advanced Reports Yes Yes Yes
Customer Widget Yes
Number of Technicians One Limited Limited Limited Unlimited Unlimited
Security &   Compliances
TLS 1.2   transport security with
     AES-256-bit encryption
Yes Yes Yes Yes Yes Yes
Idle-Session Time Out Yes Yes Yes Yes Yes Yes
Action Log Viewer Yes Yes Yes Yes Yes Yes
Two-Factor Authentication Yes Yes Yes Yes Yes Yes
Session Confirmation Yes Yes
Integrations/APIs
Integration with Zoho Desk Yes Yes Yes Yes
Integration with Zoho SalesIQ Yes Yes Yes Yes
Integration with Zendesk Yes Yes Yes
Integration with ServiceNow Yes Yes Yes
Integration with Freshdesk Yes Yes Yes Yes Yes
Integration with Jira Yes Yes Yes Yes Yes
Import Google Contacts Yes Yes Yes Yes Yes
Zoho Assist APIs Yes Yes Yes Yes Yes Yes