Unable to Install Federal and State Tax Reporting Updates

Description

Unable to Install Federal and State Tax Reporting Updates
Unable to Install eFiling and Reporting Updates
Unable to install Aatrix updates
What security settings are needed to connect to Aatrix
eFiling/Aatrix hangs
How to manually download Aatrix update
eFile not loading/Aatrix not loading

Disclaimer

Network Warning
This solution requires advanced knowledge of your network. Contact your system administrator for assistance. Modifying Windows security incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows security. Always create a backup of your data before proceeding with advanced solutions. Sage Customer Support does not provide assistance for issues related to third-party products or enhancements, hardware, report customizations, state or federal tax-related questions, or specific accounting questions.

Cause

The Firewall must also allow password protected encrypted zip files.
Prerequisite files may be missing i.e. C++ Redistributable files

Resolution

Verify Prerequisites are installed:
1. Browse to folder where Sage 100 Installation was downloaded
2. Open Prerequisites folder
3. Open Aatrix folder
4. Right-click setup.exe and Run as administrator

You may want to try uninstalling and reinstalling Federal and State Tax Reporting, please refer to article ID 18851, How to install, activate, update, and uninstall Federal and State Tax Reporting

Before Installing your Program

It is critical that you do the following before installing your program:

1. Turn ON your firewall software
2. Turn ON firewall alerts
3. If prompted by your firewall, read the dialog carefully and “Allow” or “Unblock” safe files
4. Some firewalls may prompt you to allow additional files. You must allow these additional files as well.

Proper permissions must be set for the Users to be able to update the program periodically as needed

1. Users must be local administrators of their PC

  • When the user accesses Federal and State Efiling successfully and selects their form then clicks on Accept the program will communicate with the Aatrix website.
  • At that time Aatrix will determine where the users are at with their Forms and determine if an Update is needed. Aatrix will prompt you to do an Automatic Update.
  •  If the user selects Automatic Update but does not retain the right to install programs it will fail and can corrupt the Aatrix program.

Already Installed Programs

If you have already installed the particular program and are unable to run it, you need to set your firewall to allow the following files to run using HTTP on port 80 to http://updates.aatrix.com.
The Firewall must also allow password-protected encrypted zip files

  • AATRIXFORMS.EXE
  • UPDATER.EXE
  • UPDATER2.EXE

Please set up the following Internet & Firewall permissions:

  • In Internet Options on the Security tab
    • Add the web address for https://sage100erp.aatrix.com as a trusted websites
  • On the Privacy tab, click on Sites button and allow the following websites:
    • aatrix.com
    • aatrixforms.exe
    • updater.exe
    • updater2.exe
  • On the Advanced tab, under Security section, please select the following:
    • TLS 1.0
    • TLS 1.0
    • TLS 1.2

If the error still persists:

  • Verify firewall settings:
  •  Aatrix Forms Updater uses standard HTTP port 80 to access the site http://updates.aatrix.com and must also allow password protected encrypted ZIP files.
    • Aatrix Forms uses the following programs to access the Internet.
      • For Updating using HTTP on port 80 to http://updates.aatrix.com:
        • aatrixforms.exe
        • updater.exe
        • updater2.exe
    • For eFiling & web service connections, allow the following files to run using secure HTTP on Port 443 and 80 to https://efile.aatrix.com, https://efileserver.aatrix.com, https://efilereceiver.aatrix.com and https://w2status.aatrix.com
      • BUILDER.EXE
      • VIEWER.EXE
      • SECUREEFILECLIENT.EXE
      • SKYCLIENT.EXE

Sometimes firewalls have a tighter restriction and only allow access to these ports to specific domains. By allowing access to aatrix.com you will allow updates, eFiling, and the web service to connect. Occasionally the restrictions are even tighter and only allow access to these ports by specific programs.

If the issue still exists, complete the following systems to refresh all files for Sage Workstation and Federal and State Tax Reporting Software:

1. UAC Must be turned off for Aatrix to work properly
2. Uninstall Sage 100 Workstation
3. If Advanced or Premium, note Server Name and Port number
4. Uninstall Federal and State Tax Reporting (aka Federal and State Efiling)
5. Remove C:\Program Files (x86)\Common Files\Sage\Common Components directory
6. Remove C:\Program Files (x86)\Common Files\Sage\Aatrix directory
7. From Windows Explorer
8. View, Options
9. View tab
10. Unhide hidden folders
11. Accept
12. Remove C:\Users\(UserName)\AppData\Local\Aatrix Software
13. Remove C:\Users\(UserName)\AppData\Roaming\Aatrix Software
14. Browse to C:\Windows\SYSWOW64
15. Remove pvxio.dll
16. Remove pvxodbc.dll
17. Remove pvxsec32.dll
18. Install Workstation via ..\..\MAS90\Wksetup\Sage Workstation msi file
19. Install Federal and State Tax Reporting via ..\..\MAS90\Wksetup\Autorun.exe (right click and “Run As Administrator“)
20. Go out to https://www.aatrix.com/partners/sage100
21. On the right side of website under Quarterly Updates click on the Sage 100 link and download the MAS90.exe file
22. When complete right click on the downloaded file and “Run As Administrator”
23. This will get all Forms and Program current
24. Test when completed

Note: If using Windows 7 or higher, please disable User Account Control (UAC). See Related Article below.

If none of the steps above resolve the issue, please go to Aatrix technical information pages for more details:

  • http://aatrix.com/updateshome/
  • http://aatrix.com/updateshome/techinfo/

Proxy Server Information – please go to http://aatrix.com/updateshome/techinfo/ for details.

Support

If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.