Unable to Cast COM Object of Type in Sage Fixed Assets

Unable to cast COM object of type ‘CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass’ to interface type ‘Crystal Decisions.ReportAppServer.Controllers.ISCRReportSource’.

Description

Sage Fixed Assets 2018.1
Sage Fixed Assets Crystal runtime 13.0.21
3rd party applications using crystal runtime
IQMS
IQMS Crystal runtime 13.0.13.1597
Error when running reports in 3rd party application after upgrade to Sage Fixed Assets 2018.1
Error running reports after upgrade to 2018.1
Unable to cast COM objects
CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass
CrystalDecisions.ReportAppServer.Controllers.ISCRReportSource
No such interface supported
The document has not been opened.
Epicore
Skyline
Heritage Financial
Microsoft (MS) Dynamics
Automaster Systems AMS2000
Blackbaud
The Financial Edge
Vista Viewpoint
Sage X3 Version 6.5 Workstation Client and earlier versions

Cause

Crystal runtime version conflict between 3rd party software and Sage Fixed Assets 2018.1.

Sage Fixed Assets 2018.1 does use Crystal Runtime version 13.0.21

The 3rd party applications that conflict in crystal runtime with Sage Fixed Assets 2018.1:

IQMS
Epicore
Skyline
Heritage Financial
Automaster Systems AMS2000
Blackbaud
The Financial Edge
Vista Viewpoint
MS Dynamics
SysPro
Sage X3 Version 6.5 Workstation Client and earlier versions

Resolution

The two products are unable to generate reports when installed on same machine. Install Sage Fixed Assets 2018.1 onto a separate machine (VM is possible).

Additional Information

Important: Before upgrading, consult with your business partner or Sage to ensure that this update is compatible with customizations, integrated applications, and other configuration options. If you install this update independently, you assume responsibility for any impact on your system.