Sage 300 How To Remove The ‘On Hold’ Status From An AP Invoice

Description

Sage 300 – How To Remove The ‘On Hold’ Status From An AP Invoice

The bank reconciliation book balance does not agree with the general ledger (GL) account used for the bank.

Resolution

1. Go to A/P Transactions folder, Control Payments
2. Under the Single Document tab, select Vendor No and Document No
3. Use the Go icon (double right arrow) to call the document
4. Change the status from On Hold to Normal
5. Click Process
6. The AP invoice should no longer be on hold.

Note: If the Invoice has been fully paid, then Control Payments will not be able to remove the Hold from the Invoice.

If the customer requires the Hold to be removed from a fully paid invoice, it must first be made to have an outstanding balance again.

1. Use Adjustment Entry to give invoice an outstanding balance
2. Change the invoice status to Normal in Control Payments
3. Adjust the balance back to zero again