Sage 300: Can’t Create Control

Description

Cannot open the Customers and Vendors icons in Sage 300
Error Message: “Can’t Create Control”
Error: “Could not open the UI. The system may be busy because another application (such as a data conversion application) has locked the company’s database. Otherwise, the UI was not opened because an unexpected error has occurred”

Cause #1

Windows font size has been set too high.

Resolution #1

1. Go to Control Panel, Display
2. Do not use a font size larger than Medium – 125%
3. Click the Apply button

Cause #2

Screen resolution is low, and the window you want to open is larger than the screen.

Error was observed with a screen resolution of 800 x 600 dpi.

Resolution #2

Increase the screen resolution to 1024 by 768 or greater to resolve the error.

Support

If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.