Sage 100 Unable To Process Lockfile: Crystal Reports ActiveX Designer

Description

Sage 100  Unable To Process The Lockfile: Crystal Reports ActiveX Designer – . Processing Cancelled” When Printing To Paperless Office PDFExample:

Unable to process the Lockfile: “Crystal Reports – Invoice History Printing” Processing cancelled.

Disclaimer

This solution requires advanced knowledge of your computer’s operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions.

Resolution

Delete any Jobs and Locks folders under the Sage PDF Converter key in the Windows registry.Note: For Sage 100 ERP version 2013, Product Update 8, or for version 2014, Product Update 4 or higher, the name has changed to Sage 100 PDF ConverterNote: It is only necessary to delete the Jobs and Locks keys in “HKEY_CURRENT_CONFIG\Software\Sage PDF Converter”:
1.   From the Windows Desktop, click Start, Runo Note: For Windows 7, click Start, and use the Search Programs and Folders field
2.     Enter regedit
3.    Click OK (if available) or press the Enter key
4.     Expand HKEY_CURRENT_CONFIG key
5.    Expand Software Key
6.     Expand Sage PDF Converter key
7.    Locate the following folders (if they exist):

• • Jobs
  • Locks

8.     Expand the Jobs key, and delete any subfolders

• Note: Subfolders may prevent the Jobs folder from being deleted.

9.     Expand the Locks key, and delete any subfolders

• Note: Subfolders may prevent the Locks folder from being deleted.

10.   Delete the Jobs and Locks keys

NOTE: If the Registry key cannot be located here, reinstall the Sage PDF Converter using Paperless Office Advanced Options. If the Registry key is still not present after reinstalling the Converter, contact Sage Customer Support to provide a copy of it for you, or export it from a working workstation under the same location (HKCC/Software) then import it onto the affected machine.

For Terminal Server and Multi-User Systems:

1.     Go to Devices and Printers in Windows
2.     Remove any “Redirected” Sage PDF Converters. These will normally say something to the effect of Sage PDF Converter (Redirected) or Sage PDF Converter (From Session 9)
3.    Ensure there is only one Sage PDF Converter located in Printers and Faxes, and make sure it is not redirected.

4.     On the Windows Start menu, click Run.
5.     In the Open field, enter Regedit and click OK.
6.    Expand HOTKEY CURRENT CONFIG key using the Plus symbol
7.    Expand Software Key
8.     Ensure that the Sage PDF Converter key is present and has 39 values associated with it. If there are no values or if there is only one value that shows “REG_SZ”, Uninstall then Reinstall the Sage PDF Converter on the Terminal Server.
9.     If the Registry key is still not present after reinstalling the Converter, contact Sage Customer Support to provide a copy of it for you, or export it from a working workstation under the same location (HKCC/Software) then import it onto the Terminal Server

If the issue persists after processing these steps, there is a possibility that the system does not like the target directory specified in the Paperless Office Maintenance Task. Verify that the Storage Location for the PDF Document(s) being printed is a location on the Sage 100 Application Server. If the issue persists, try pointing the PDF Directory to a folder within the MAS90 folder. Network permissions (especially with Sage 100 Advanced) can play a role in causing this issue.