Slow performance when running Sage 100 across a network
Description
Slow performance when running Sage 100 ERP across a network
Resolution
- Verify the Antivirus program has been configured to exclude the following folders on Server and workstations:
- “..\MAS90“
- “..\Crystal Reports*” (e.g. “Crystal Reports 2011 for Sage”)
- Verify that Antivirus program has been configured to exclude the following files on Server and workstations:
- DD, DDE, DDF, LIB, M4L, M4P, M4T, PVC, PVX, RPT, SOA, UI, XEQ.
- Disable Smartscan Technology (Norton) or any other aggressive scanning utilities that may interfere with operations
- Set the AV to scan ONLY when starting up the workstation, so that it does not interfere with normal operations
- Set the AV to prompt for action rather than delete or rename the file
- Disable the scanning of Network Drives
- If the AV software programs are scanning network files and the workstation has the drive mapping to the server this will lockup MAS90. Deselect Network Scanning on all workstations.
- Symantec settings:
- Disable Tamper Protection
- This was known to cause extreme lockups
- Change the Proactive Threat Scanning from the DEFAULT setting to once a day
- Change the scan settings for files that have been modified rather than accessed
- Avoid installing the Symantec EndPoint Client directly onto the server as the scans will slow all of the server processes
- Disable Tamper Protection
- Network Printers:
- Make sure all Network Printers are online
- If Network Printer is off-line and no longer needed, just remove it from Devices and Printers Window
Support
If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.