Sage 100 Error: “Updater 2: Unable to download new updater”


“Updater 2: Unable to download new updater”, occurs when installing eFiling and Reporting update in Sage 100 ERP


Sage Customer Support does not provide assistance for issues related to third party products or enhancements, hardware, report customizations, state or federal tax-related questions, or specific accounting questions.


  • Add the web address for as a trusted websitesIn Internet Options on the Security tab
  • On the Privacy tab, click on the Sites button and allow the following websites:
    • aatrixforms.exe
    • updater.exe
    • updater2.exe

If the error still persists:

  • Verify firewall settings:
    • Aatrix Forms Updater uses standard HTTP port 80 to access the site
  • Aatrix Forms uses the following programs to access the Internet.
    • For Updating using HTTP on port 80to
      • aatrixforms.exe
      • updater.exe
      • updater2.exe

If the issue still exists:

  1. Go to
  2. Under the Quarterly Updates section, click Sage 100 ERP
  3. Click to Save the MAS90.exe file to your workstation desktop.
  4. Right click on the MAS90.exe file and select Run as Administrator
  5. Click Yes at prompt “The setup will perform an upgrade of `State/Federal eFiling and Reporting’ Do you want to continue?”  

Note: If using Windows 7 or higher, please disable User Account Control (UAC)

If still receiving the error please see related article Unable to install eFiling Updates