Sage 100 Error: "Unable to Process the Lockfile" or "Printer not activated. Error code - 30" after installing Windows Updates for Windows 10

Created on 09-16-2015 | Last modified on 12-08-2020

Summary

  • “Unable to Process the Lockfile” or “Printer not activated. Error code -30” occurs when printing to Sage 100 Paperless Office PDF or Electronic Delivery after installing a Microsoft Windows Updates for Windows 10
  • “Unable to Process the Lockfile” occurs when printing to Sage 100 Paperless Office PDF or Electronic Delivery from Windows 10
  • ” Unable to preview (report name). Operation completed successfully “
  • “Cannot create PDF” or “PDF not created successfully” when printing to Sage 100 Paperless Office after installing a Microsoft Windows 10 Update.
  • Paperless Office no longer working after installing Windows 10 (Feature) Update
  • Note: Windows 10 is not a supported operating system for Sage 100 versions 2014 or below

Disclaimer

Operating System Warning

This solution requires advanced knowledge of your computer’s operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions.

Support

Sage Customer Support does not provide assistance for issues related to third party products or enhancements, hardware, report customizations, state or federal tax-related questions, or specific accounting questions. Please contact your Sage business partner, network administrator, or accountant for assistance. Please review this document for additional information on the scope of Sage Customer Support Services.

Cause

  • Windows Security Settings
  • Windows 10 Feature Update

Resolution

Possible Workaround

Note: The Windows, Control Panel, User Accounts setting of User Account Control (UAC) must be On at least Level One in order for this to work, preferably at “Never Notify”. If a Program is run “As Administrator” on Windows 8 with UAC off, most functionality will be disabled.

  • Option I: Reinstall Sage 100 PDF Converter from Paperless Office Advanced Options
    • Right-click Sage 100 shortcut and choose “Run as Administrator” option
    • Log into Sage 100
    • Select File, Run from Sage 100 Toolbar
    • Type: PL_AdvancedOptions_Ui
    • Select OK
    • Select OK to select default date
    • Select ‘Install Converter
    • Exit Paperless Office Advanced Options and try printing to Paperless again
  • Option II: Configure Sage 100 to Run as Administrator
    • Right-click the Sage 100 shortcut
    • Select Properties from the right-click pop-up menu
    • Access the Compatibility tab
    • Select (check) the Run this program as an administrator check box
      • Note: If multiple users use this workstation, select Change Setting for all users and select (check) the Run this program as an administrator check box
    • Click OK to save changes
  • Option III: Set permissions for the following keys in the Registry (at the workstation level):
    • Click the Start button
    • Click Run, and enter Regedit
    • Access: “HKEY_CURRENT_CONFIG\Software”
    • Right-click Software key
    • Select Permissions
    • Select Full Control for Users listed in this box, and then click Apply