What is Return Material Authorization (RMA)?
Return Material Authorizations (RMA) streamlines the management of product returns and repairs from within your Sage 300 system. Flexible workflows allow you to authorize customer returns, initiate replacement orders, issue credit notes, and return faulty goods to the vendor.
Once the return episode has been completed, cross-referenced accounting entries are generated in Sage 300 (PO, OE and IC), ensuring that your inventory and financial records are kept up-to-date.
All information is stored within Sage 300. No more standalone databases, spreadsheets, or handwritten notes. Full visibility of status and location are maintained from end to end, so your customers can be kept fully informed of progress. Analytical reports provide early warning of product quality issues, allowing you to take corrective action.
The move towards an online economy has brought greater competition, lower margins, and ever higher service expectations. An integrated, automated system to consistently and efficiently manage returns and repairs has never been more important.
Orchid’s RMA module has been helping Sage 300 (Accpac) users manage their returns since 1999, evolving with each subsequent release.