Odoo Helpdesk

Agile Helpdesk
For great customer service.

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Awesome User Interface


Track, prioritize, and solve customer tickets.

Organize your tickets the way you want with the amazing kanban view. Get an instant overview of your team’s workload and check the status of a ticket based on your custom-tailored SLA rules.

Multi Channels, Out-of-the-Box.


Get in touch with your customers where they are.

Email

New incoming emails create tickets automatically.

Website Form

Qualify your customers queries with a customizable website form.

Live Chat

Use the Live Chat plugin on your website to instantly engage visitors.

Optimized for Productivity


SLAs, Automation, Templates, and Canned Responses.

Odoo Helpdesk is optimized for your team’s productivity:

Sell Support Contracts


Sell, renew, and upsell easily.

Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.

Provide Smarter Self-Service

Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum. 

Allow Customers to Close their Tickets


Grant autonomy. Improve productivity.

Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.

Fully integrated with other Odoo Apps

Project

Organize all tasks in multiple projects, with custom worksheet templates. 

Sales

Create quotations on the fly, easily add prducts to your task.

Invoicing

Keep track of all interactions with your opportunities and customers and improve your sales cycle. 

Timesheet

Validate timesheets and analyze timesheets reports.