Sage 100 Error: “This Batch will be Retained because Deleted Entries Exist.”

Description

“This batch will be retained because deleted entries exist” occurs when deleting a batch from Accounts Receivable Invoice Data Entry or Sales Order Invoice Data Entry.

Cause

The Retain Deleted Invoices option on tab 6 History in Accounts Receivable Options is selected.

Resolution

For Accounts Receivable:

1. Open Accounts Receivable, Main, Sales Journal.
2. Select the Batch No., Proceed
3. Print/Preview and update the Sales Journal.
4. Open Accounts Receivable, Setup, History tab. If the Retain Deleted Invoices option on tab 6 History in Accounts Receivable Options is selected, deselect it.
5. Click on Accept.

For Sales Order:

1. Open Sales Order, Main, Sales Journal.
2. Select the Batch No., Proceed
3. Print/Preview and update the Sales Journal.

Support

If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.