Invoices Button Greyed Out in Sales Order Quote History Inquiry for Sage 100

Description

In Sales Order Quote History Inquiry screen, the Invoices button is greyed out and is not available for some Sales Orders but others have button available.

Disclaimer

Backup Warning
Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions.

Cause

The Sales Order No field is blank for the matching Invoices in SO_InvoiceHeader or SO_InvoiceHistoryHeader (if Invoices were posted).

Resolution

Research should be done to find out why the Sales Order Number values are missing from associated invoices.

In one case, the issue was a 3rd party program creating invoices and updating Sales Order History without properly posting invoices.

Populating the Sales Order No field in SO_InvoiceHeader (if not yet posted) will enable the Invoices button for those Sales Orders.