How to void a credit card refund on Sage 300


  1. Open Accounts Receivable > A/R Transactions > Refund Entry.
  2. Select a document for which a Paya credit card payment has been refunded.
  3. Click Void.  The PMT Process Credit Card screen appears and displays details for the refunded transaction. 
  4. Click Void Refund.  Paya voids the refund. Transaction details and a status message appear on the PMT Process Credit Card screen, and the authorization code is cleared.
    • Note: If the refund has been settled in Paya, it cannot be voided.
  5. Close the PMT Process Credit Card screen.


If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.