How to reinstall the Sage CRM Synchronization Component in Sage 300

To reinstall the Sage CRM Synchronization Component will require you to uninstall and reinstall this component; and then testing the installation.

1. Uninstall the Sage CRM Synchronization Component.
   • Open Windows Control Panel.
   • Click Programs and Features.
   • Uninstall the Sage CRM Synchronization Component.
2. Install the Sage CRM Synchronization Component.
   • Login to Sage 300 ERP.
   • In the Sage CRM folder, click Workstation Setup.
     The Confirmation screen will appear.
   • Click Yes. The Sage CRM Synchronization Component screen appears.
   • Click Yes.
   • Select I Agree.
   • Click Next.
   • Accept the default folder location, or click Browse to install to a different folder.
   • Determine if you want to install Sage CRM Synchronization Component for yourself, or for anyone who uses this computer.
   • Click Next until you see the installation progress bar.
     When it completes, you will see a message indicating that the Sage CRM Synchronization Component has been successfully installed.
   • Click Close to exit.
3. Test the Installation
   • In Sage 300 ERP, click the Sage CRM folder, then click Workstation Setup.
     A message will appear indicating that the workstation is now setup to communicate with the Sage CRM Web Services.
   • Click Close. The E/W Sage CRM Workstation Setup screen will appear.
   • Click Test to check the Sage CRM Web Services connection.
     You will receive a message whether the connection was successful.